Shipping & Returns

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Free Shipping

To qualify for free shipping, your shipping address must be serviceable by the United States Postal Service and located in the lower 48 US states. We are unable to guarantee a specific carrier for Free Shipping method.

 

Freight

 

If your shipment will be shipped freight, free shipping is calculated based on 'dock to dock' - commercial delivery with a forklift or dock present.

 

Freight shipments to a commercial address without a dock, forklift, or pallet jack will incur an accessorial fee for lift gate service.

 

Residential freight deliveries requiring a destination lift gate or specific delivery time are subject to accessorial fees. Please contact us for specific pricing.

 

*Please note that any business being operated from a home, apartment, or other dwelling where people live on the premises is considered to be a residential address.

  

Making a Return to EVO Filter Supply™ 

We want you to be completely happy with your order. If for any reason, you are not satisfied, we will gladly accept your timely return of unopened, unused, or defective merchandise. Returned merchandise should include the vendor packaging, tags and be in the same condition as when it was received. Used / Opened merchandise cannot be returned unless DOA. A restock fee may apply. 

Please allow 10-14 days for processing.

Overall Return Guidelines 

These are EVO Filter Supply’s (“Us”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the EVO Filter Supply website. All returns must meet the overall guidelines in order for the individual return policy to apply. 

Any return for a refund may be subject to a restocking fee of 15% to 25% at our sole discretion.
All products that are new with the retail packaging never opened and original UPC can be returned to us within 30 days regardless of the individual return policy.

Return shipping will not be covered by us.
Products that are received by EVO Filter Supply™ in any of the following conditions are not eligible for return and may be sent back to you at your cost and expense:
-Any product not purchased from EVO Filter Supply™.
-Any product that does not exhibit the described reason for the return.
-Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product.
-Any product from which the UPC code has been removed from its packaging.
-Any product that exhibits physical damage.

Return for refund within: 14 days from receipt of item
Return for replacement within: 14 days from receipt of item
Any damages incurred during shipment must be reported within 2 days of delivery.
Please allow 10-14 days for processing.

 

 International Shipping terms 

 

When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. EVO Filter Supply has no control over these charges, nor can EVO Filter Supply predict what they may be. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Orders shipped using eBay’s (GSP) "Global Shipping Platform" have already paid their taxes and must contact eBay directly for any issues.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have any questions regarding your international order, please contact us.

 

Limitations 

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and any additional materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from EVO Filter Supply™, the recipient is the importer of record and must comply with all laws and regulations your destination country.

 

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